Refund Policy

Effective: September 17, 2026

Auvantor sells digital products that are normally delivered electronically after successful payment.

Our goal: if a purchase cannot be delivered as described or there is a genuine problem with the order, contact us so the issue can be reviewed.

When to request a refund

You may request a review when a digital product was not delivered, the delivered product is materially different from its product-page description, a duplicate charge occurred, or another verified technical or transaction problem prevented normal use of the purchase.

Request period

Please submit refund requests within 14 days of purchase. This does not limit any non-waivable consumer rights that may apply under applicable law.

Digital delivery

Because digital products can be accessed or downloaded after delivery, a change of mind after successful delivery does not automatically qualify for a refund, except where applicable law provides otherwise.

How requests are reviewed

Refund requests are evaluated using the order information, delivery status, nature of the issue, and applicable consumer-protection requirements. Approved refunds are returned through the original payment method where supported by the payment provider.

Requesting help

Use the Contact & Support page and include enough order information for the purchase to be identified. Do not send full payment-card details.